FAQ
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Frequently Asked Question
Is it possible for you to produce a product that's not listed in your catalog?
Our catalog features the majority of our product offerings, although it doesn’t encompass our entire range. If you have a specific product in mind or require a particular quantity, kindly inform us. In the event that the item you’re looking for is not included in our catalog, we have the capability to create a customized mold to manufacture it. To give you a timeframe, the process of creating a standard mold typically takes around 35-45 days.
Are you able to provide customized products and packaging?
Certainly. We have extensive experience in crafting tailored products for our clients in the past. Additionally, we’ve already developed numerous molds to meet specific customer requirements. As for customized packaging, we can incorporate your logo or other requested information on the packaging without any issues. It’s important to note that this customization may incur additional costs.
Do you offer samples, and if so, is there a charge for them?
Certainly, we can supply samples. However, the shipping costs will need to be covered by you. In the event that you require a substantial quantity of samples or multiple items, there may be a charge associated with them.
Is there a warranty or guarantee for the quality of your products?
Our products are backed by a one-year replacement guarantee for any quality issues and a 5 year warranty for quality-related repairs.